CoopTel high speed Internet Help

CoopTel uses different technologies and protocols to offer its high speed Internet service. These depend on the area and sector where you live.

• ADSL technology on telephone lines supplied by Bell (with PPPOE protocol)
• ADSL technology on telephone lines supplied by CoopTel (with DHCP protocol) (Valcourt and area)
  
• ADSL technology on links supplied by CoopTel (with DHCP protocol)
  (Acton Vale area)
  
• Wireless technology (with PPPOE protocol)
  (St-Théodore D'Acton area)

To see what technology and what protocol are used on your CoopTel high speed Internet access, contact our Internet technical support

Help with high speed Internet use can vary according to the high speed technology used.

High Speed Internet access configuration

Configuration guide – PPPoE protocol for Windows Xp

Configuration guide – DHCP protocol Windows Xp

Configuration guide – PPPOE protocol Windows Vista

High speed modem installation

Modem installation guide high speed, step by step

Email configuration

Software configuration for Outlook Express

Using CoopMail, CoopTel’s Web messaging

Minimum recommended configuration for CoopTel’s high speed service

If your computer (PC or Mac) is less than 5 years old, you should not have any technical problems configuring CoopTel’s high speed plans

PC

Pentium Processeur 200Mhz minimum or equivalent

• Windows 98SE + 32MO RAM
• Windows ME et 2000 + 64 MB RAM
• Windows XP + 128 MB RAM
• A phone line compatible with ADSL high speed technology
• Ethernet card installed
• CD-Rom

Mac

• Macintosh Mac OS 10.3
• Mac OS X
• A phone line compatible with ADSL high speed technology
• Ethernet card installed
• CD-Rom

Connection problems

Our FAQ (Frequently asked questions) system will help you find answers to your questions.

Our file of frequently asked questions includes those questions most often asked by Internet users as well as the answers to these questions so that internet users can more easily become comfortable using the Internet network.

 

 

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