CoopMail CoopTel’s Web messaging

A Web messaging account indicates that your @cooptel.qc.ca account can become a Web site that can by visited by any Internet user (i.e. Internet Explorer, Mozilla, Netscape, etc.) and allows you to see your email from any computer connected to the Internet.

Once you are connected to the Internet via a network or an Internet service supplier, you need only type in the URL http://www.cooptel.qc.ca in your navigator and click on the CoopMail button. You have to enter your @cooptel.qc.ca email address and your password In the CoopMail window.

How to create an account on COOPMAIL

If you are a CoopTel subscriber you have been given an email address ending in @cooptel.qc.ca. This address gives you access to CoopMail.
If you do not know your @cooptel.qc.ca address, contact our technical support by email at: support@cooptel.qc.ca or by phone at 1 866 532-2252.

• How do I change my password?
• How can I change the “From:“ field in my outgoing messages?
• How can I write and send a new message?
• How do I include an attachment to my message?
• How do I delete an attachment
• To whom can I send messages ?
• The message did not reach its destination…
• How do I read a message?
• Can I be alerted that a new message has arrived?
• How do you create a signature?
• How do I add a name to a address book?
• CoopMail birthday reminder
• Server preferences
• Spam filter preferences

How do I change my password?

To change your password, you must contact our Internet technical support by calling 1 866-532-2252 or 450 532-3141. A technician will make the necessary adjustments to the system.

CAREFUL! Passwords are case sensitive (for example, PASSWORD, PasSwoRd, and password are not the same). Do not forget when you type in your new password.

How do I change the "From:" field in my outgoing messages?

To reconfigurer the reply name and address on all your outgoing messages, proceed as follows :

1. Click on the PREFERENCES tab.
2. In the Name field, enter the name that you want to appear in the “From:“ field of your outgoing messages.
3. If the email address field is left blank, your @cooptel.qc.ca will automatically insert itself as the return address for your messages.
4. If you want a different return address, in the field marked Your Email Address, click on the Register button to activate the new parameters.

How do I write and send a new message?

1. In MY MESSAGES section click NEW MESSAGE
2. On Line A, type the email address of the recipient, or select his name from the list in your address book by clicking on the icon that resembles a small book.
3. On the Object line, type a brief description of your message.
4. Type your message and then click on the Send button.

How do I send an attachment with my message?

• Click on the Attachment link (on the sub-menu, under the tabs).
• In the window that opens, click on the “Browse” button to find the file you want. Double-click on the file you want to select.
• In the window, “select file,” click on the Send button.
• The name of the attachment should appear in red.

How do I delete an attachment?

• Click on the OK link which corresponds to the attachment you wish to delete.

To whom can I send messages?

CoopMail allows you send messages to anyone who has a valid email address. You only need the person’s email address to send him a message, regardless where he might be.

The recipient hasn’t received the message…

Very few messages are lost in transit. Make sure that the recipient really hasn’t received the message. It may be that he simply hasn’t yet answered.
If the message has not been received, here are some of the possible reasons :

• The message was never sent.

The only way to send a message is to click on the Send button. It sometimes happens that a user will finish writing the message and then move on to another task without having clicked the Send button. If you did not get the sent confirmation page, there is a good chance that your message never left.

• The recipient’s address was incorrect, but does exist (belongs to someone else).

In this case, someone else has received your message. If the email address does not belong to anyone, you normally receive an error message.

• The message was delayed.

Most messages get to their destination with a delay of only a few minutes. However, it can happen that messages are delayed because of heavy traffic on the Internet, or because of routing problems. (On rare occasions, a delay might last a few hours or more.)

• Other possibilities.

While rare, it can happen that interruptions to Internet transmissions prevent a message from reaching its destination. It then becomes difficult to know with certainty if the message was delayed or never transmitted. If in doubt, it is best to send the message a second time.

How do I read my messages?

1. Open a session on CoopMail
2. If a session is already open, click on the MY MESSAGES tab.
3. Click on the subject message that you wish to read.

To access a message found in another file, just click on the MY FILES tab, and then on the dossier you wish, then on the subject message you want.
Note. Unread messages are displayed in bold print.

Can I be notified when a new message arrives?

For the time being, CoopMail does not offer a module which would allow you to be notified when a new message arrives. But you can check for new messages manually by clicking on the Check Mail link, under the MY MESSAGES tab.

How do I create a signature?

You can create a signature which will appear automatically on all your outgoing messages.

1. Under the PREFERENCES tab, type your signature in the text zone.
2. If you want this signature to be added automatically to messages you send, mark the box Automatically Add Signature to New Messages.
3. Click on the Register button (at the bottom of the page)

How do I add a new name to my address book?

1. Under the ADDRESS BOOK tab, click the button marked Create a new contact.
2. Enter the information you wish to retain.
3. Click on the Register button

CoopTel birthday reminder

Never forget a birthday or anniversary again. Enter the date and month of the anniversary or birthday of your contact and click the Birthday reminder box.

CoopMail will send you a birthday reminder by email 2, 3, up to 10 days before the date of the anniversary or birthday, as you choose.

Click on the Register button to activate a change.

Server preferences

If you wish to leave a copy of the emails you’ve received on the CoopTel server so as to recover them later with different messaging software (like Outlook Express or other), you need only to mark the box Leave Messages on Server. (Not recommended unless you use other email software.)

NOTE: If you do not use other software (like Outlook Express), please DO NOT mark the box.

Spam filter preferences

CoopMail offers the possibility of filtering out message identified as possibly being spam.

• Do not Screen Spam: this choice permits you to receive all messages in your Message Box, including messages identified as possibly being spam.
• Automatically Move Spam Mail to the SPAM Dossier: this choice permits you to automatically file the spam mail in the SPAM dossier (under the tab MY FILES).
• Automatically Delete Spam Mail: allows you to avoid receiving messages identified as possibly being spam mail. They are deleted automatically. (Careful! With this option the messages do not go to the Wastebasket, nor to the Spam file. The messages are erased definitively.)

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