Modality of service

If your service has to be suspended, for example, for non-payment of your phone account, re-installation fees will be charged for each line affected.

The Canadian Radio and Television Commission is responsible for regulating the activities of Canadian telecommunications corporations. A client who fails to come to an accord with CoopTel can turn to the CRTC by calling 1 877 249-2782 (toll free), by writing to the CRTC, Ottawa, (Ontario) K1A 0N2 or by going to the CRTC web site at www.crtc.gc.ca

NSF Cheques

Fees will be charged if a cheque is returned by the subscriber’s financial institution for insufficient funds.

These fees are charged to offset the cost of processing a returned cheque.

Late fees

To avoid paying any late fees (1.25%/month) please be sure that your cheque reaches us before the due date.

Late fees of 1.25% per month (16.08% annual) will be applied to any balance outstanding a month after the due date.

Avoid travel, postal fees and late fees by using an authorized payment plan.

Re-establishment of service fees

If your service has been suspended, for example for non-payment of your phone bill, fees will be charged to re-establish your service on each phone line affected.

SERVICE MODALITIES

• Use appropriate language and respectful behaviour in all your electronic communications.
• Do not divulge your confidential Internet password to anyone.
• The Internet is a network of computer networks, and consequently CoopTel has no control over the quality of sites or access to them beyond its own infrastructure.
• CoopTel cannot guarantee, in any way, that Internet service will function error-free or without interruptions.
• The client absolves CoopTel of all responsibility in the case of lost information, long distance billing, or damage caused directly or indirectly following the use, or non-use, the interruption or the unavailability of Internet service.
• The client, according to the plan he has chosen, agrees to pay for his subscription to CoopTel’s Internet services on a monthly basis.
• Unused access time for the basic service is not accumulated and credited to the following month.
• Billing is based on Internet service use by the minute; any fraction of a minute is considered a full minute.
• You can cancel your service by contacting client services at
  450 532-2667 (for Valcourt and Sherbrooke region)
  or TOLL FREE at 1 888 532-2667.
  The invoicing will end the first day of the month
  following the reception of this notice.
  
• CoopTel can, without delay, suspend or rescind a subscriber’s service for any of the following reasons :
  • It was impossible for CoopTel to obtain payment on the due date;
  • Information relaying to the client’s credit rating was invalid ;
  • The client failed to respect one or more of the conditions listed.
    
• No fees are levied for the cancellation of Internet service; however, in the case of suspension of service for non-payment, re-establishment of service fees of will be charged.
• Automatic pre-authorized payment is the only method of payment accepted.
• Billing periods correspond to calendar months. No service fees are charged for installation.
• All late payment (that is, 20 days after billing) is charged interest at the current rate and applied by CoopTel on the outstanding balance (currently 1.25% per month, or 16.07% per annum).
• Rates in effect at the moment of printing of this agreement.

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