Policy regarding interruption of service for late payment

CoopTel’s monthly billing is prepared during the first week of the month.

Clients subscribed to our telephone service:

Following the mailing by post or by email of the monthly bills, any client whose payment is past due receives a letter of notice by post. If, on the date mentioned in the letter, the account is still in arrears or if no arrangement to pay the bill has been made, then the client will be contacted by a collection agency to inform him that his telephone service will be cut on a specific date. CoopTel does not disconnect phone service on Fridays so as to allow clients the use of the phone over the weekend. Phone service will be disconnected from Monday to Thursday inclusive.

Nevertheless, any agreement which is reached but not respected will result in the disconnection of phone service (even on a Friday).

Internet clients only:

Following the mailing by post or by email of the monthly bills, any client whose payment is past due receives a notice by email. It the account is still in arrears or if no arrangement to pay the bill has been made within 5 days of the email notice, then the Internet service will be disconnected without any other warning.

CoopMail

Bottin

Mon CoopTel

Voir ma consommation

Je déménage