SERVICE MODALITIES
NSF Cheques
Fees of will be charged if a cheque is returned by the subscriber’s
financial institution for insufficient funds.
These fees are charged to offset the cost of processing a returned cheque.
Late fees
To avoid paying any late fees, please be sure that your cheque reaches us before the due date.
Late fees of 1 % per month (12.68% annual) will be applied to any balance outstanding a month
after the due date.
Avoid travel, postal fees and late fees by using an authorized payment plan.
Policy regarding interruption of service for late payment
CoopTel’s monthly billing is prepared during the first week of the month.
Clients subscribed to our telephone service:
Following the mailing by post or by email of the monthly bills, any client whose payment is past due receives a letter of notice by post. If, on the date mentioned in the letter, the account is still in arrears or if no arrangement to pay the bill has been made, then the client will be contacted by a collection agency to inform him that his telephone service will be cut on a specific date. CoopTel does not disconnect phone service on Fridays so as to allow clients the use of the phone over the weekend. Phone service will be disconnected from Monday to Thursday inclusive.
Nevertheless, any agreement which is reached but not respected will result in the disconnection of phone service (even on a Friday).
Internet clients only:
Following the mailing by post or by email of the monthly bills, any client whose payment is past due receives a notice by email. It the account is still in arrears or if no arrangement to pay the bill has been made within 5 days of the email notice, then the Internet service will be disconnected without any other warning.
Re-establishment of service fees
If your service has been suspended, for example for non-payment of your phone bill, fees will be charged to re-establish your service on each phone line affected.
SERVICE MODALITIES
· Use appropriate language and respectful behaviour in all your electronic communications.
· Do not divulge your confidential Internet password to anyone.
· The Internet is a network of computer networks, and consequently
_CoopTel has no control over the quality of sites or access to them beyond its own infrastructure.
· CoopTel cannot guarantee, in any way, that Internet service will function
_error-free or without interruptions.
· The client absolves CoopTel of all responsibility in the case of lost information, long distance billing,
_or damage caused directly or indirectly following the use, or non-use,
_the interruption or the unavailability of Internet service.
· The client, according to the plan he has chosen, agrees to pay for his subscription to
_CoopTel’s Internet services on a monthly basis.
· Unused access time for the basic service is not accumulated and credited to the following month.
· Billing is based on Internet service use by the minute;
_any fraction of a minute is considered a full minute.
· You can cancel your service by contacting client services at 450 532-2667
_(for Valcourt and Sherbrooke region) or TOLL FREE at 1 888 532-2667.
_The invoicing will end the first day of the month following the reception of this notice.
· CoopTel can, without delay, suspend or rescind a subscriber’s service
_for any of the following reasons :
__-It was impossible for CoopTel to obtain payment on the due date;
__-Information relaying to the client’s credit rating was invalid ;
__-The client failed to respect one or more of the conditions listed.
· No fees are levied for the cancellation of Internet service; however, in the case of suspension
_of service for non-payment, re-establishment of service fees of will be charged.
· Automatic pre-authorized payment is the only method of payment accepted.
· Billing periods correspond to calendar months. No service fees are charged for installation.
· All late payment (that is, 20 days after billing) is charged interest at the current rate and applied
_by CoopTel on the outstanding balance (currently 1 % per month, or 12.68% per annum).